Back in January of this year I started ConnieCaps, Inc., a non-profit organization that provides stylish, hand-crafted hats to cancer patients free of charge. I applied for and received a resale certificate and faxed it to joann.com in February to be able to order materials tax-exempt, and sent an email with all of the pertinent information. A week later I hadn't heard anything, so I emailed them again to ask what my status was. I received an email (auto-respond) that said one of their customer care specialists would be in touch. I did get an email saying that my information would be forwarded to the appropriate department.

(insert the sound of crickets chirping here)

This morning, after getting numerous emails regarding sales they were having, I finally emailed again asking about my tax-exempt status. They replied "Our records do not confirm your account has been set up as tax exempt.  Unfortunately we will need for you to fax the information to us again. Please be sure to inlclude your name and e-mail address so we know which account to set up."